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Cancellation Policy

Our Online Returns Policy


*Please Note*

The following applies only to goods purchased online or by mail order.

At Snapbaits.co.uk we want to  make our returns policy simple. Goods for return or exchange must be sent back to us within 7  days of receipt. Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Special Delivery service recommended). Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;

* The tags have not been removed
* The garment or tackle item has not been used, worn or damaged
* The item is returned in its original packaging undamaged

We will issue the refund (or send out an exchange) within 28days.

 Where Faulty or Damaged goods are received please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.   

All items that are dirty and/or wet will be will be retuned un-repaired at your cost, before even being evaluated.

Click Here to download a printable returns form

Guidance & Notes


* No delivery charge on exchanges if you send the item back to us through the post(UK Only). However we offer an uplift and delivery service for items you wish to exchange for instance if the item is not what you expected or the garment does not fit(UK Only). There is a £12.50 charge for this postage option whereby the replacement goods arrive on the same day as the returned items are uplifted


* snapbaits.co.uk will only reimburse return p&p costs for up to 7  days after purchase
* Please ensure that you wrap the package securely
* Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.

* Please ensure that line is removed from all reels as they will not be replaced/returned
* Please note that for your own security we advise that you send goods back using a service that can be tracked.
* We cannot be held responsible for packages lost or damaged in the post when being returned to us
* Royal Mail special delivery insures the goods up to £500
* snapbaits.co.uk will not be held liable for Consequential Loss or damages
* This cover can be increased to £1,000 by paying a small premium
* Royal Mail recorded delivery only insures the goods up to £28
* Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
* This does not affect your statutory rights as a consumer
* Advice given by team members regarding Sizes and fitting of items is their personal opinion. We will measure and advice to the best of our knowledge but the final decision is yours. 

 

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days. 

You can cancel any Snapbaits.co.uk  order within 7 days for a full refund. If you cancel your order before we have dispatched your goods then a full refund will be given minus any charges incurred by us for billing your card and then refunding your card. If your order has already been despatched when we receive your cancellation, we will deduct + £5.00 / +5.00 euro from your refund in order to over the cost of shipping (regardless of whether you received free shipping). Where goods have been despatched, no refund can be given until you have returned the goods to us at your expense and we have received them (we recommend you obtain proof of posting or use registered post).

Where you are returning goods to us under European Consumer Protection (Distance Selling) Regulations 2000, you must ensure the goods are returned to us unused and unopened and in the same condition as you received them, i.e. packaging, labels, security seals etc in tact. If an item returned to us is found to be not in the pristine condition we sent it in, then health and hygiene restricts us from offering a refund and the item will be returned to you at your expense.
If you are returning an item because it is defective, or because of a mistake on our part, we will cover the cost of you returning it to us.